Shipping & Returns
After placing order, please allow 1-3 business days for the order to be processed. You will be notified via email when the order is processed and shipped out. All orders will ship out UPS ground, unless otherwise specified by customer, additional fees may apply.
All international orders are shipped via UPS Standard. We ship the products under appropriate product codes for duties and taxes and we declare the purchase price of the pieces.
Please be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Love Heals does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Love Heals is not responsible for non-paid import taxes, nor will Love Heals issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
If for any reason the design is not what you expected, please contact us within 48 hours of receiving order at 805-640-6818 to receive an Return Authorization Number. Full Refund will be given on jewelry returned within 14 days of purchase. Please ship returns or repairs with copy of invoice to: Love Heals, Attn: Online Returns (or Online Repairs) 260 E. Ojai Avenue Ojai, CA 93023.
Any design altered, or otherwise modified per customer’s request will not be accepted for returns.
*Does not apply for wholesale orders, wholesale buyers please contact your Account Executive for return policy questions.
Each piece of Love Heals Jewelry is handcrafted with carefully selected materials; as such all of our jewelry requires special care. Avoid undue moisture and should your item get wet, make sure to dry it off.
To keep pieces safe, place in a jewelry box when not in use and clean with a soft cloth. Certain metals and plating can tarnish over time when exposed to chemicals, such as pool and sea water, hair spray, perfume and lotions.